Wes's Mattresses etc Policies
Delivery Policy
Wes’s Mattresses Etc. offers safe delivery and assembly of your purchases, delivery and assembly costs apply. Same day deliveries must be purchased by 12pm to be scheduled for same day delivery. Same day delivery is subject to availability.
We will contact you before your delivery to inform you of your scheduled delivery window. In order to insure on-time delivery, please review the following policy:
• You must be home and ready to receive your new furniture. Please make sure that area is ready to accommodate your new furniture as our delivery team will not move existing furniture to other rooms in your home. Your cooperation helps us stay on schedule for all deliveries that day.
• Please understand that significant acts of nature and our concern for the safety of our delivery teams and the public may delay your furniture delivery.
• Our drivers are not allowed to remove or dispose of old furniture.
• All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it’s received in good condition. If you have chosen to pick up your order from of our warehouse, we encourage you to inspect your item before you take possession.
MEASURING FOR PROPER FIT
In order to ensure your new furniture is delivered successfully, here are several important measurement and obstruction details you should consider before you purchase your furniture and have it delivered.
QUICK FIT QUESTIONS
• Can our delivery vehicle obtain access to your road?
• Will the furniture fit through all doorways?
• Will your hallway size allow our team to fit through with product?
• Will the furniture fit up your stairway?
• Is your room ready for the product?
MEASURE YOUR FURNITURE
Measure your furniture by length, width, and height to determine how much floor and wall space your new furniture will occupy.
MEASURE FOR DELIVERY
Measure the diagonal depth and width of the furniture to determine if it will fit through the entryways in your home (exterior and interior doors).
PREPARE FOR DELIVERY
Prior to purchasing your new furniture note all important measurements and obstructions in your home to ensure of a successful delivery.
Before our delivery team arrives, prepare your home by taking the following steps (Please be aware that our delivery team is unable to make these preparations.)
• Secure low-hanging light fixtures
• Remove doors if necessary
• Set rugs in place
• Remove pictures or art
• Move other furniture
• Put pets in another room
We offer quality furniture and mattresses with great value to our customers. All products are thoroughly inspected during the preparation and delivery process to ensure it is received in the excellent condition you have come to expect from Wes’s Mattresses Etc.
NO FIT POLICY
In the unfortunate event the furniture does not fit, you will be given alternative solutions, additional cost may apply. Please note: we will not hoist furniture or remove windows.
​
RETURN POLICY
All sales are final. No returns or exchanges.
Special Order Items: If your item is not in stock at our warehouse we will place a special order direct from manufacture or distributor after you place your order with us. Items that are special ordered (not in stock or on backorder) cannot be returned once the order has been placed by us.
Once Wes's Mattresses places your order with the manufacture or distributor the order cannot be reversed once it has been processed by manufacture or distributor. *We reserve the right to change prices at any time.
​